Chain of Command

Introduction to Command

Orders are to flow from on high down through the ranks. An order from a superior must always be obeyed, that their wisdom may be carried out without hesitation.

Orders are to observe the flow and not skip ranks. A superior may only give orders to his direct subordinates, and not to those beneath them. In this way harmony of intent and cohesion of thought is maintained.

Certain circumstances may change this, but under normal procedures, this is how the company is intended to operate.

Author's note: For the purposes of this guide, Colony Director, Captain, and Station Administrator are considered interchangeable terms depending where you work.

Corporate Executives

NanoTrasen Systems, or simply NanoTrasen, is the largest manufacturer and employer in known space, though not by much. Their business practices and fabulous wealth have garnered both power and ire from interest groups and other corporations. Their company laws are the standard by benefit of inter-corporate agreements and simple mathematics of weight. In 2541 stocks began to fall and NanoTrasen began to fear their days of dominance were nearing their end. Research teams scrambled while the supercorp invested in their military forces, sending waves of panic through both market and populace. In 2543 a NanoTrasen mining company, Silar Group, made a discovery in a sunless system -- massive gas giants of a strange purple vapor with untold properties. Rapid research revealed it to be a powerful energy source, and NanoTrasen was revitalized through secret projects surrounding the substance. Phoron, or Plasma as it was formerly known due to its ease of gaining incredible heat, was only found in large amounts in this one region of space and around dead, dying, or missing star systems. NanoTrasen became the largest seller and researcher and still holds this position in the current year of 2550 through a system of jealous guarding and corporate espionage of secret.

Like all corporations, NanoTrasen Systems follows its own chain of command, which allows the company to function with near autonomy from its board of directors, who usually serve to steer the company in the direction of prosperity based on calculations and predictions of the current market and political climate. Detailed below are the parts of the chain of command you need to know about.

As a staff member in one of NanoTrasen's many stations, colonies, and outposts, you usually don't have to worry about this part of the command chain unless someone important is visiting.

Job	Notes
Chairman of the Company	The presiding person leading the business and possessing the highest authority in the company is Chairman. The Chairman leads and influences the board of the directors and chief officers to manage the financial, human, technical and environmental working of a corporation. The Chairman is often a semi-retired CEO with many decades of experience working for the company.
Chief Executive Officer	The CEO is also referred as an executive chairman and takes command in the absence of the Chairman. CEO is the top ranking in the executive officers ranks and is most often the figure seen by major stockholders and the public eye in representation of the company.
Chief Operations Officer	The Chief Operations Officer is normally provided the title President, following CEO rank. A COO can be explained as a director of operations in the corporate sector with a responsibility of handling and managing the daily operations of the organization. The professionals at this level focus on the organizational strategy, objectives and plan of actions to be followed. The day today management of organization is also carried out at this level.
Chief of Defense	The Chief of Defense is the executive officer in charge of Nanotrasen's private military and security forces. They answer directly to the Chief Operations Officer, but this is where the chain of command splits apart. Beneath the Chief of Defense is a complete hierarchy of ranks and positions not unlike a traditional military. Under the CoD's command are the NanoTrasen Defense Navy (which operates like a private military to actively hunt pirates, smugglers, and terrorists), and the NanoTrasen Civil Defense Forces (who are more like police officers for NanoTrasen's frontier colonies). The other corporate ranks listed below this section do not answer to the Chief of Defense, nor does the Chief of Defense have any command over them except during a crisis. Under normal circumstances, the Chief of Defense only operates within its own chain of command which will not be explained in this guide, as it is irrelevant to civilian operation. For more information, see NanoTrasen Defense Force.
Chief Financial Officer	A chief financial officer is a corporate officer designated at a high level in the hierarchy for the purpose of managing finances for the organization. A CFO is directed to report to the CEO. In some organizations the term Treasures is used to define the CFO.

CentCom

Short for "Central Command", this is the administration branch of NanoTrasen which runs your station. They will periodically send messages to the station and will occasionally send representatives on board to observe, inspect, review, or reprimand the staff working there. There are a number of CentComs established throughout the galaxy, each presiding over its own planetary system. Such systems include Sol Central, Tau Ceti, Nyx, Virgo-Prime, Epsilon Eridani (formerly), and numerous others both large and small. As a supercorp, NanoTrasen does more than just mine Phoron, as they are most famously known for. They participate in fields both military and civilian. Some research and develop new products, while others mass-produce existing goods. This production can range from common cold medicine to advanced weapons systems sold to interstellar military forces. The toothpaste in your bathroom can probably trace its origins to a star system administrated by a NanoTrasen CentCom, where all the raw materials needed to make toothpaste happen to be available.

While it is not a common occurrence for CentCom to get directly involved in station affairs, they do override the station's command structure, and can even disregard Corporate Regulations in rare circumstances. They can be sought out for complaints or recommendations in the event of an emergency in which the station's normal command staff is either completely inept or out of commission. They do not like to be bothered, so contact them at your own risk. If you do need to contact them, it's worth knowing which office you are seeking to speak to. The best way to contact CentCom is with a fax machine, but the Colony Director may contact them using the communications console in the event of a crisis. They also can eavesdrop on radio communications (but this is the least reliable way to speak to CentCom) and they have access to all station cameras.

Job	Notes
Regional Administration Officer	As the designation implies, a Regional Administrative Officer (SAO) is responsible for handling and organizing administrative management of the corporation. SAO rank is considered one of the highest level ranks in the corporate rank hierarchy. This is the man in charge of your Central Command. Each planetary system where NanoTrasen has established operations has its own SAO managing it. Each of the ranks below are also present in every CentCom base established throughout the galaxy. This is likely as far as you will ever reach up the chain of command to settle a complaint or request. Beyond here, unless you're very important, you will likely go unheard. Only contact the SAO after exhausting all other possible avenues of the command chain. His word is final for any issues in your sector.
Information Technology Director	An Information Technology Director (ITD) is a senior level in the corporate rank hierarchy responsible for the maintenance and establishment of the organization’s strategy and information ardently to ensure that the company’s information and data assets are protected adequately. In layman's terms, they're in charge of the IT department at Central Command. The ITD should be contacted on matters such as telecommunications logs, employee records, or vulnerabilities in the station's data network.
Overseer of Research and Development	The Overseer of Research and Development (ORD) is sometimes also referred to as CentCom's Research Director. They are among the high level ranks in hierarchy mainly responsible for managing company’s technology department along with research and development progress. The ITD should be contacted in the event of any major research breakthroughs, such as new applications for Phoron, or Redspace, or the discovery of previously unknown technologies. They should also be contacted upon discovery of any major archaeological finds.
Director of Marketing and Advertising	Director of Marketing and Advertising (DMA) is a title designated to a professional whose responsibility is to manage different marketing activities in and around the local star system. Although this is a mid-level rank in the hierarchy, the DMA reports directly to a chief executive officer (CEO), bypassing the usual chain of command. There's no good reason for staff outside of the marketing department to contact them ever.
Director of Employee Resources	Formerly known as the Chief of Human Resources, the Director of Employee Resources (DSR) is a mid-level rank in the hierarchy taking care of the employee's resources department for the corporation. The DER reports primarily to the Regional Administrative Officer. The Director of Employee Resources is the manager of the Employee Resources (formerly Human Resources) department, and should be the last person you ever have to speak to in order to deal with complaints or requests relating to the company without a lawyer or a union by your side. The Employee Resources department can be contacted for matters regarding crew conduct, violations of standard operating procedure, promotions, demotions, retirement planning, and job transfers. Ensure that if you choose to contact them with a complaint, you've already attempted (and failed) to resolve the issue with the station's on-board command staff.
Director of Security Operations	The Director of Security Operations (DSO), also known as a Security Director, is essentially Central Command's version of the Head of Security except that all heads of security in a given company branch are subordinates to this one individual. The DSO's is responsible for the administration of all security operations within the sector, and is the lowest corporate rank who is allowed to ignore Corporate Regulations should the necessity arise, so long as they do not break local planetary laws or Admiralty Law. The DSO typically works in coordination with planetary or colony Civil Defense Forces and occasionally with elements of the military (usually the NanoTrasen Defense Force or the USDF). The DSO has the ability to approve weapon permits that are good for up to a year, as opposed to a single shift temporary permit like the ones a Head of Security can issue. However, it is up to the discretion of the DSO as to who gets a permit, and what restrictions may apply to it (if any).
Director of Engineering and Worker Safety	The Director of Engineering and Worker Safety (DEWS) is essentially Central Command's version of the Chief Engineer. They are responsible for all matters pertaining to NanoTrasen infrastructure in the sector, as well as the implementation and enforcement of safety regulations. The DEWS should be contacted in regards to any construction projects the station's Chief Engineer or Colony Director wishes to make permanent.
Director of Health and Wellness	The Director of Health and Wellness (DHW) is Central Command's equivalent of the Chief Medical Officer. They are responsible for the wellness of not only the station's crew, but all sentient life forms within the company branch where they are stationed. This individual will often work with SolGov's Department of Health, as well as the Galactic Health Organization to track and control various diseases. The DHW should be contacted in the event of a viral outbreak or other health crisis.
Emergency Response Team	The ERT is a jack-of-all-trades group of personnel that is called in during emergencies, ideally comprised of experienced personnel. The ERT is liable to be the part of Central Command you directly interact with most often, and hopefully not at all. They should be summoned in the event of a station disaster that cannot be handled effectively by the station's own crew. Interfering with their mission is a seriously punishable criminal offense. The orders of ERT override all station crew, including the Colony Director, and the ERT members answer to their team leader who in-turn answers to CentCom. ERT's team leader answers mainly to the Security Director, but may report to other CentCom staff if applicable such as the Director of Health and Wellness or the Director of Engineering and Worker Safety.
Asset Protection	Asset Protection is a part of the NanoTrasen Defense Force, and is a group of experienced mercenaries comprised mostly of former law enforcement and military veterans. As with ERT, their orders override all station crew, but unlike ERT, Asset Protection is a dedicated group of hires who are only deployed to deal with security matters of the utmost severity. Asset Protection can only be called by other CentCom personnel, such as the Security Director or Regional Administrative Officer. They are most often used for anti-piracy, ending a mutiny, and escorting VIPs.
CentCom Officer	The CentCom Officer is a generic term for any representative of CentCom who may be sent to the station for various reasons, usually that of an unbiased observer of the station who takes notes of the crew's affairs in order to help CentCom Chief Officers understand how the station is performing. They follow a strict non-interference policy and are the only CentCom rank that may not order any of the station crew. Likewise, however, the station crew cannot order around these observers, although the observers are advised to heed any head of staff requests. If they are available on-station, they should be contacted for any matters you would normally send directly to a CentCom Chief Officer.

Heads of Staff

Also known as Command Staff, these are the men and women charged with the administration of the station. Each of them have access to the Bridge, the command radio channel (accessed with :c), and may call/recall the Escape Shuttle using a communications console. They are also prime targets for Syndicate operatives or rebel forces. They are the most important people aboard the station and should be well respected and protected.

Job	Notes
Colony Director	Authority over entire station. Can overrule any decision made by any head. Is not above the law, however, and can still be arrested if found committing a crime. Can fire and assign at will, and is the only person who can assign death warrants or authorize executions.
Head of Personnel	Please See Head of Personnel for an explanation of their authority. It's too complicated to summarize.
Head of Security	Equal with other Heads of Staff excluding the Colony Director. The HoS becomes acting Captain only during a crisis when the Captain and Head of Personnel are both dead or absent. The HoS may be denied access to the domains of other Heads. Below the Captain in command authority involving security matters. Expected to arrest anyone who is doing illegal things, even other Heads of Staff, or the Captain. Authority over Security Officers, the Warden and Detectives.
Chief Engineer	Equal with other Heads of Staff excluding the Colony Director. Must be informed of any major construction projects to the station. Authority over Station Engineers and Atmospheric Technicians.
Research Director	Equal with other Heads of Staff excluding the Colony Director. Must be informed of any substantial scientific findings, such as alien technology or major archeological finds. Authority over Scientists, Xenoarcheologists, Roboticists, and Pathfinders.
Chief Medical Officer	Equal with other Heads of Staff excluding the Colony Director. If a Head of Staff is acting medically unstable, it is the job of the CMO to disable and treat them till they are once again fit for duty. Authority over Virologists, Psychologists, Medical Doctors, and Chemists.

Other Management Roles

While the following jobs have management roles, they are not Heads of Staff and get none of the perks associated with being a Head of Staff. They are not usually a suitable substitution for their superiors in the event that their superiors are missing (for example, a Warden does not become acting HoS in the absence of the HoS).

Job	Notes
Quartermaster	Subordinate to the Head of Personnel. Authority over the supply sector, including Cargo Technicians and Shaft Miners.
Warden	Subordinate to the Head of Security. Authority over the distribution and inventory of weapons to security. Responsible for the well-being of any prisoners, which means authority over Security Officers working within the brig or anywhere prisoners are held.
Pathfinder	Subordinate to the Research Director. Authority over Explorers while on station. Off station, they also gain authority over any personnel (excluding heads of staff) who join them for an ongoing expedition.
Command Secretary	Carries no inherent authority, but may be granted various authorities by a head of staff to help in their duties. The authority they are granted may not exceed that of the head of staff who is granting them the authority, nor may it exceed the equivalent of an Acting Colony Director.

Chain of Succession

The installation does not require a Colony Director to function normally. However, the Head of Personnel may assume the role of Acting Colony Director during serious and non-serious scenarios that require one to be present. For example, disputes between heads of staff or administrative functions that would exceed a Head of Personnel's normal authority. Filling a vacant head of staff position is another situation wherein the Colony Director is normally required, but an Acting Colony Director may also promote someone to fill the role. This is especially important during understaffed (skeleton) shifts. The Head of Personnel will remain as Acting Colony Director until the matter is resolved, or an official Colony Director is present.

If the Colony Director and the Head of Personnel are both missing and a serious need arises, the Head of Security may assume the role of Acting Colony Director for the duration of the need, then resume their previous role. An example of a serious need is one where staff must have access changed to respond to an ongoing emergency.

If the Colony Director, Head of Personnel, and Head of security are all missing, then a simple majority vote among the remaining heads (RD, CE, CMO) to elect one of themselves as Acting Colony Director will decide. At this point however, if the situation is dire enough, it may be necessary to evacuate the installation. If there is no evacuation and the need is resolved, the Acting Colony Director returns to their previous role.

If any head of staff is missing, the Head of Personnel may temporarily fill in for them--excluding the Head of Security--until a new head of staff is chosen by the HoP or the Colony Director.

To summarize, the chain of succession during an emergency is: Colony Director -> Head of Personnel -> Head of Security -> RD/CE/CMO majority vote.

Acting Colony Director, and you

By default, this role falls on the Head of Personnel in the absence of a Colony Director. In the absence of a Head of Personnel, the other heads may determine who will take up the mantle by a simple vote of majority amongst themselves.

What is the Acting Colony Director? What are their expectations, their rights, and for that matter, their purpose? The Colony Director is a necessary role so that someone aboard the station has the final say in a matter should the need arise. As an Acting Colony Director, that role would fall to you. Day to day operations mainly include communicating and mediating between departments. There always needs to be someone the crew can know to turn to in the event that they need a Colony Director and that is why this policy exists. Without it, confusion and power grabbing might occur as a result, thus worsening existing problems.

Say Engineering wants to block off an area to do construction. However they need Security to enforce the barriers. Without a Colony Director, these two departments would argue endlessly without reaching a resolution. This is where the Colony Director comes in to decide if Engineering really needs that assistance.

Another example might be someone is upset with their head of staff regarding how they're being treated. Under normal circumstances, they'd turn to a Colony Director, but a Colony Director isn't aboard, or is otherwise predisposed or AWOL. The Acting Colony Director takes over and attempts to resolve the situation.

A third and also very common question is can the Head of Personnel promote people to heads of staff? No. However, an Acting Colony Director can and is in fact encouraged to do so if the shift is several hours in with missing heads of staff.

In the event of an emergency, the role of Acting Colony Director is much more obvious, such as the final say in whether or not the shuttle should be called, or changing an AI's laws to fit a situation.

However it is commonplace for acting Colony Directors to make the mistake of throwing around their power too much, resulting in disrespect for their authority from the crew. This is to be avoided. If you're Acting Colony Director, then ask yourself this question: "Have I been asked to be involved, or do I see an impasse of opinions that only a Colony Director can break by choosing a side?" If the answer is yes, then you may intervene, and in fact, you should. If the answer is no, then you should probably stay out of it as a normal Colony Director would anyway.

There are some notable exceptions in which Acting Colony Director does not hold the authority of a true and properly chosen Colony Director. These examples include:

• Overseeing executions
• Signing weapon permits
• Death warrants
• Promoting other staff to full Colony Director (you can make someone else Acting Colony Director and give up the role, however)

Acting Colony Directors may not give themselves all-access for no reason. Access should be assigned and removed only as required. For example, if you are a Head of Personnel who wanders into the armory, you will still be arrested unless you have a purpose for being there that normally requires a Colony Director.

General Guide to Command

While every command role you may fill will be vastly different in the actions you and your department will take, there are some general binding ideas that can be applied to each and every role that has some sort of commanding role to it. If you wish to be a good leader, following these basic ideas is a must.

1. Communicate

This guideline is the most important to follow, and it is the one most command staff fail at, hence why this is the first topic to be covered. As command staff, you are first an administrator. Your job is to delegate among your department, ensure tasks are completed, and make sure you subordinates are part of a well oiled machine for when it gets to be crunch time. Make sure you know where everyone is, have people check in, and if there is something the entire station needs to know, remember that each head of staff has a communication console in their office, that you can send an announcement that will be very visible. Not enough people tend to utilize this, and general comms tends to be so filled with clutter, especially in the start of an emergency, that you trying to convey information that way will fall half the time on deaf ears.

2. Be known

This point goes a bit in hand with Communication. If you do not have a presence in your department, when you try to take control of a situation, or some kind of panic in the department, your voice will be new, and some may not be trusting of this. At the start of a shift, or when you join, try communicating with your department, get a quick idea of who you have under you, and how to best use each of them. Give out orders, even if it is as little as "You know what you are doing, go do it." Making the initial connection with each member of your department can be key to making sure things have structure when you need it.

3. Use the Command Channel

Nothing is worse than being uninformed. Many times situations have more than one department involved. For one example, say there is someone who set off a bomb, someone was caught in there, and there was someone sighted with a gun at the site. You have 3 departments involved in this issue now. If the engineers and medics head in, and security has no information about that issue, then the other two departments have been metaphorically thrown in a fire. Coordinate with your fellow command staff, make things happen, and relay important information to your department as needed. As the saying goes, knowledge is power.

4. Know the jobs of the department

Nothing is worse than someone like a Chief Engineer not knowing how the Supermatter Engine is setup, to name an example. This kind of thing can be outright infuriating when those under your command tell you how to do the basic parts of your job. Not only does it not help with any time efforts of yourself are required in your department's dealings, but it will make those under you much less likely to listen, because they will more than likely lose their trust in your guidance if you don't even know what you are talking about. You do not need to know everything, but you should be able to perform tasks that your department does on a regular basis.

Promoting and Demoting Heads

Any head of staff, in fact, any crew member, can be promoted or demoted by the Colony Director at any time for any reason, up to and including a replacement Colony Director . If you suspect the reasons to be motivated by nepotism or discrimination, contact Central Command. Note that an 'acting Director' cannot promote other staff to be a full Colony Director, but they can give the position of Acting Colony Director to someone else if the situation requires it.

For a demotion of any head of staff while there is no Colony Director, or if you wish to demote the Colony Director himself, an unanimous vote of all current non-SSD heads of staff is necessary. If there are two or less heads of staff, there is no official procedure for demoting either of them, so contact Central Command.

An extra Head of Staff showed up but we just promoted one! Now what?

This happens on occasion late shift after there's been a missing head all shift, but after promoting someone to fill the empty slot, CentCom sends someone to the station not knowing the job has been filled.

It entirely is up to the Colony Director (or Acting Colony Director) who keeps their job. They can even decide to keep both in power, although this is not advised. CentCom recommends that unless the promotion was recent, the one who was promoted keep the job, and the new arrival be reassigned under the same department, or given a second-in-command type of role.

Heads of Staff and Criminal Offense

A Head of Staff proven to have committed a crime can be arrested, but not demoted without going through the proper procedure of demoting a head of staff. Arresting the Colony Director based on suspicions is not legal, solid evidence is required. A head of staff cannot be arrested just because you do not agree with their actions or orders.

Summary

NanoTrasen has absolute authority. CentCom has higher authority than anyone on the station. The Colony Director has higher authority than everyone else on the station. No Head of Staff (excluding Colony Director) can overrule another, except in extreme cases (e.g. criminal activity, mental instability). In the event of missing ranks, authority follows the chain of command, and the chain of succession; the Chain that Binds.